Tenant Services
Maintenance Requests
We keep your home in great shape. Submit all requests through your RentRedi tenant portal — we respond fast.
Life-threatening emergency?
Fire · Gas leak · Flooding · Carbon monoxide
Call 911 first, then us:
📞 (216) 480-4166Submit a Maintenance Request
All requests are handled through the RentRedi tenant portal
We use RentRedi to manage all maintenance requests — it keeps every request tracked, prioritized, and transparent for you from start to finish.
🔑Open RentRedi Tenant PortalLog in with the email used when you signed your lease
📱 No laptop? Get the App
Submit requests, upload photos, and track progress right from your phone.
No account yet? Email us and we'll get you set up.
How It Works
Three steps from request to resolution
Submit in RentRedi
Log in, describe the issue, and add photos for faster diagnosis
We Get Notified
Our team receives your request instantly and assigns it by urgency
Track Progress
Get real-time updates in the app as we schedule and complete your repair
⏱ Expected Response Times
We take every request seriously
🚨
Emergency
2 hrs
Flood · Gas leak · No heat (winter) · No electricity
⚠️
Urgent
24 hrs
Broken appliance · Plumbing leak · No hot water
📋
Routine
48 hrs
General repairs · Cosmetic fixes · Non-urgent items
💡 Tips for Faster Service
- →Add clear photos or a short video — it helps us diagnose and order parts faster
- →Describe where exactly the issue is (e.g. 'kitchen faucet, left handle')
- →Note when you first noticed it and whether it's getting worse
- →For urgent issues, also call us directly at (216) 480-4166
Questions? Call us at (216) 480-4166
Maintenance Request FAQ
A few quick answers that help tenants submit better requests and know when to call right away.
What should I include in a maintenance request?
Add a clear description of the problem, where it is in the home, when it started, and whether it is getting worse. Photos or a short video usually help us diagnose the issue faster.
What counts as an emergency maintenance issue?
Flooding, a gas smell, no heat during freezing weather, a broken entry lock, or any problem that creates an immediate safety risk should be treated as an emergency. Call us right away so we can respond as fast as possible.
Can I still submit a request if I just moved in?
Yes. If you notice a repair issue during move-in or your first week, document it clearly and submit it through RentRedi. Keeping good notes early helps protect everyone and gets the right repair scheduled sooner.
Where can I find more tenant help besides maintenance?
Our tenant resources hub is the best place to start if you need payment information, move-in reminders, general tenant support, or links to other renter guides.
Helpful Tenant Links
Need more than a repair update? These pages answer the most common next questions.
Tenant Resources
Quick access to rent payments, maintenance, contact info, and move-in help.
Open page →Tenant FAQ
See answers about emergencies, access, repairs, lease questions, and response times.
Open page →Maintenance Tips Guide
Read our step-by-step guide for writing clear requests and getting faster service.
Open page →