Tenant Portal

Everything you need to manage your rental in one place

💳

Pay Rent Online

Pay your rent securely through our online portal. Set up autopay for convenience.

Go to Payment Portal
🔧

Submit Maintenance Request

Report maintenance issues quickly and easily. Emergency service available 24/7.

Submit Request

Important Contact Information

🚨 Emergency Maintenance

For urgent issues (fire, flood, gas leak, no heat in winter):

(216) 859-3911

Available 24/7

📞 Office Phone

General inquiries, questions, non-emergency requests:

(216) 859-3911

Mon-Fri: 9 AM - 5 PM

Tenant Resources

📋

Move-In Checklist

  • ✓Complete move-in inspection
  • ✓Set up utilities (electric, gas, water)
  • ✓Change locks (notify office)
  • ✓Test smoke/CO detectors
  • ✓Set up rent autopay
  • ✓Save emergency numbers
📖

Lease FAQ

  • ?When is rent due?
  • ?What's included in rent?
  • ?Can I have pets?
  • ?How do I renew my lease?
  • ?What if I need to break my lease?
View Full FAQ →
🚨

Emergency Contacts

🔦

Power Outage Checklist

Prepare safe lighting and phone power, protect food, avoid electrical hazards, and know when a rental-specific issue needs maintenance.

Review Emergency Prep →
🗓️

Lease Renewal Notice Guide

Check response deadlines, compare changed terms, and organize questions before you sign an Ohio lease renewal.

Review Renewal Steps →

Current Tenant Help

Tenant Portal Quick Help FAQ

Start here when you need rent payment, maintenance, move-in, or resource guidance without digging through the whole site.

Where should current tenants start for rent or maintenance help?

Current tenants should use the tenant portal for rent payments and submit repair issues through the maintenance page. The tenant resources hub and FAQ explain common next steps for move-in, lease, utility, and repair questions.

Submit maintenanceTenant resourcesRead the FAQ

What should I check before submitting a maintenance request?

Write down what happened, when it started, which room or appliance is affected, and whether the issue is getting worse. Photos help the maintenance team understand the problem faster, especially for leaks, appliance issues, or safety concerns.

Maintenance request guideMaintenance FAQ

Where can I find move-in and utility reminders after I get keys?

The move-in checklist covers utilities, documentation, renters insurance, inspection photos, and the first-week tasks that help new tenants settle in cleanly. It is a good reference before and after move-in day.

Move-in checklistRenter resource hub

Who should I contact if I am not sure which page fits my situation?

Use the contact page for general questions when the portal, maintenance form, resource hub, or FAQ does not answer your situation. Include your name, property, and the clearest description you can so the team can route your question properly.

Contact Cleveland Comfort HousingBrowse tenant resources

Tips for a Great Tenancy

💰 Pay Rent on Time

Set up autopay to never miss a payment. Rent is due on the 1st of each month.

🔧 Report Issues Promptly

Small problems can become big ones. Report maintenance issues as soon as you notice them.

📞 Communicate

Keep us updated on any changes or concerns. We're here to help!

🏡 Treat It Like Home

Take good care of the property and it will take good care of you.