Current Tenants
Tenant Resources
Everything you need to manage your rental with Cleveland Comfort Housing. Pay rent, request maintenance, access checklists, and find answers — all in one place.
Maintenance Emergency?
Gas leak, flooding, no heat, broken entry lock — call immediately
Quick Access
Pay Rent Online
Pay securely via the RentRedi tenant portal. ACH, debit, and credit card accepted. Set up autopay to never miss a due date.
Open RentRedi Portal →
Submit Maintenance Request
Report a maintenance issue online. Emergencies? Call us directly at (216) 480-4166 — we're available 24/7.
Submit Request →
Move-In Checklist
Everything you need to do before and during your first week in your new home. Don't miss a step.
View Checklist →
Tenant FAQ
Answers to the most common questions about rent, maintenance, pets, leases, and more.
Read FAQ →
Contact Us
Questions, concerns, or just need to talk to someone? We're here Mon–Fri 9–5 and for emergencies 24/7.
Get in Touch →
How to Apply
Not yet a tenant? Learn about our application process and join the waitlist for future availability.
Learn How to Apply →
Rent Payment Info
We use RentRedi for all rent payments. It's free to use via ACH bank transfer, and auto-pay is strongly encouraged to keep you on time.
Maintenance Response Times
We take maintenance seriously. Here's what to expect when you submit a request.
No heat in winter, major water leak, gas smell, broken entry lock
Response: Immediate — call (216) 480-4166
Appliance failure, HVAC issues (non-emergency), plumbing problems
Response: 24–48 hours
Minor repairs, cosmetic issues, general wear and tear
Response: 3–5 business days
Important Contacts
Emergency Contacts
- Fire / Police / Medical911
- Gas Leak911
- After-Hours Maintenance(216) 480-4166
- Poison Control1-800-222-1222
Cleveland Comfort Housing
- Main Office(216) 480-4166
- Emailinfo@clevelandcomforthousing.com
- Office HoursMon–Fri 9 AM–5 PM
- Emergency Line24/7
Featured Tenant Guides
Need a little more context before you apply or settle in? These guides cover rental applications, affordable housing resources, and neighborhood planning.
How to Rent a House in Cleveland
A practical step-by-step guide to applications, lease terms, and what landlords usually check before approval.
Read guide →
Affordable HousingSection 8 in Cleveland
Learn how CMHA vouchers work, what paperwork you'll need, and how to search for a rental that fits your household.
Read guide →
Neighborhood GuideLiving in Garfield Heights
Explore one of our best-known renter-friendly areas with commute tips, neighborhood context, and local amenities.
Read guide →
Tenant Resource FAQ
These are the questions renters usually ask first when they're getting settled, paying rent online, or figuring out who to contact.
Where should I go first if I need help with my rental?
Start with the tenant resources hub. It brings together rent payment details, maintenance instructions, your move-in checklist, contact options, and common tenant questions in one place.
How do I pay rent online with Cleveland Comfort Housing?
We use RentRedi for online rent payments. ACH bank transfer is the simplest option, and setting up autopay can help you avoid late fees and missed due dates.
What counts as a maintenance emergency?
Issues like flooding, a gas smell, no heat during cold weather, or a broken entry lock should be treated as emergencies. Call right away so the issue can be addressed as fast as possible.
What should new tenants do during the first week?
Set up utilities, finish your move-in documentation, save the emergency number, confirm autopay, and read through the move-in checklist so you don't miss any early responsibilities.
Tips for a Great Tenancy
Set Up Auto-Pay
The easiest way to avoid late fees. Set it once in RentRedi and forget it.
Report Issues Early
Small maintenance problems become big ones when ignored. Report them as soon as you notice.
Change Air Filters
Tenants are responsible for HVAC filters. Check monthly, replace every 1–3 months.
Keep Insurance Active
Renter's insurance is required. It's affordable and protects everything you own.
Document the Property
Take dated photos when you move in. This protects your security deposit at move-out.
Communicate Proactively
If something comes up — job change, financial issue, lease question — call us early. We work with you.